To be eligible, customers must enroll in the “Prepare and Protect 12 Plan.” To receive LuminAID light, the customer must maintain an active Spark account in good standing (no past-due balance owed) for 45 days after the beginning of service. It may not be redeemed for cash.

LuminAID lights vary in brightness and performance depending on which product you have. The standard unit of measurement for brightness is “lumens” and this is indicated on the individual product pages, or in the chart located on the How it Works page.

Yes, LuminAID lights are all waterproof and dustproof! They can be submerged up to 1 meter (FL 1 STANDARD IPX-67) and can float. With the PackLite Max, however, it is important to always ensure that USB charging input and the USB charging output ports are securely closed and covered when not in use. Do not expose the PackLite Max to water when it is charging via USB.

LuminAID lights all have a high-efficiency monocrystalline solar panel that recharges the built-in battery when exposed to direct sun. To recharge your light, place the light indirect, outdoor sun with the solar panel facing the sun. Windows block light and significantly slow down charging. For optimum charging, place the LuminAID light outside in an area away from shadows or shade. Charge times vary depending on the time of year, location, and product. For detailed information, refer to the Charging section on the How it Works page.

All LuminAID lights use a lithium-ion polymer rechargeable battery. Once fully charged, the battery will hold a majority of its charge and light up after over a year of being in storage. Like all rechargeable batteries, it does lose a small percentage of charge overtime when it is in storage and not being used. In order to ensure the product is fully charged when you need it, we recommend that you recharge the light in the direct sun every 6-8 months.

LuminAID lights are made of durable material called TPU (thermoplastic polyurethane). This material is 100% PVC-free and phthalate-free. Each light contains a high-efficiency monocrystalline solar panel, an LED circuit, and a lithium-ion battery.

LuminAID lights vary in size. The best way to get a sense of the size is to look at the individual product images on the product pages or to watch the product videos. All LuminAID lights deflate to approximately 1" thick and inflate into different sized cube volumes.

Each solar lantern has a red power button below the solar panel. Press this button firmly to turn your light ON, cycle through brightness settings, and turn it OFF. This button is slightly inset to ensure that your light will not be turned on by accident and lose charge.

Lumens are a standard unit used for measuring brightness of lights, while watts are a unit for measuring the amount of electricity required to power an electrically-powered object. In lightbulbs, watts are used to signify how much energy is required to power the bulb. Therefore, more energy-efficient lightbulbs may use fewer watts to produce the same number of lumens (brightness). As our LuminAID lights are solar-powered and do not depend on an electrical grid, it is more relevant to provide the number of Lumens that our lights produce. That way, we may explain how bright the light they produce is, and how large of a space they can illuminate. The PackLite 16 is the highest-performing light, and can easily illuminate a 10 x 10 sq. ft. space at 65 lumens in its brightest setting. Many customers find it comparable with battery-powered lanterns, and easier to maintain.

PVC (polyvinyl chloride) is a type of halogenated plastic that contains two known human carcinogens: vinyl chloride and dioxin. These carcinogens are not only emitted in large quantities during production but on the plastic itself. Vinyl chloride is an essential component of PVC that is not used in any other plastic. Dioxin is a bioaccumulative substance that builds up over time in human bodies and emissions from PVC are higher than other plastics. As LuminAID lights are meant to be safe for the entire family and inflated with direct contact with the plastic valve, LuminAID Lab is happy to produce 100% PVC-free lights.

LuminAID lights have multiple brightness settings and each setting has a corresponding run time. If you are recharging on an overcast day, we recommend using the Low or Medium setting in order to maximize the run time. Some LuminAID lights have Turbo mode which is the brightest mode. This mode is perfect for those moments when you need the brightest lantern possible for things like task work or emergencies. Turbo mode has the shortest run time because the LEDs are extremely bright. If you press the power button once more to cycle to High mode, you will have roughly 2X the run time as the Turbo mode.

LuminAID lights vary in size. The best way to get a sense of the size is to look at the individual product images on the product pages or to watch the product videos. All LuminAID lights deflate to approximately 1" thick and inflate into different sized cube volumes.

There are a few possible reasons why it may not be turning on. The most likely reason is that it needs to be recharged. Below are a few steps to see if this may be the issue. 1. Hold the product outside in the sun with the solar panel facing the sun and check to see if the red LED on the front of the product shines red. This indicates that it is recharging. 2. If the red LED is turning on, find a sunny spot outside and leave the product outside in the direct sun for a full 2 days (in order to top off the battery and completely recharge it). Windows block light, so it is important to put it outside and avoid shady areas.